Privacy Policy

Last updated: October 2025

1. Introduction

At Flagstone Restoration, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or contact us directly.

2. Who We Are

Flagstone Restoration provides heritage flagstone floor restoration services across Somerset, Devon, and Dorset.

Website: https://flagstonerestoration.co.uk
Email: james@flagstonerestoration.co.uk

3. Information We Collect

Your name and contact details (such as email address) when you fill out our contact form.
Any information you choose to include in your enquiry.
Technical data such as IP address, browser type, and pages visited, collected automatically through cookies and analytics tools.

4. How We Use Your Information

Responding to your enquiry or service request.
Managing and scheduling restoration projects.
Improving our website and customer experience.
Maintaining business records and communications.

5. Cookies and Analytics

Our website may use cookies and analytics tools, such as Google Analytics, to understand visitor behaviour and improve performance. You can adjust your browser settings to refuse cookies if you prefer.

6. Data Retention

We only retain your personal information for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

7. Sharing Your Information

We do not sell, rent, or trade your personal data. Your information is only shared when required by law or with trusted service providers who assist in operating our website or delivering our services, under strict confidentiality agreements.

8. Your Rights

You have the right to request access to, correction of, or deletion of your personal data at any time. To make a request, please contact us at james@flagstonerestoration.co.uk.

9. Data Security

We take all reasonable precautions to protect your personal data from loss, misuse, or unauthorised access through secure systems and encrypted communications where applicable.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us via email at james@flagstonerestoration.co.uk.

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