FAQs

Not usually. To minimise travel outside working hours, I ask clients to send a few photos and basic room dimensions. From good images and measurements, I can usually provide an accurate written quotation. I’ll only arrange a short site visit if the floor is complex, listed, or access is awkward.

What to send:

• 2–3 wide photos of each room (showing the whole floor)
• Close-ups of any problem areas (cracks, loose joints, delamination)
• Door thresholds or adjoining rooms if relevant
• Room size (length × width) and approximate m² if known

The average restoration takes around four to five days, depending on the size and condition of the floor. Smaller rooms may be completed in less time, while larger or heavily damaged areas can take longer.

We use dustless restoration technology and carefully seal cupboards, doorways, and surfaces to contain any fine particles. The area is handed back clean and ready to use once the work is complete.

We ask that all furniture, rugs, and movable items are cleared from the room before work begins. Any remaining fixtures or built-in units will be protected with plastic sheeting and tape to minimise cleaning afterwards.

Limited access is possible at the end of each working day, but we recommend avoiding the area during active restoration. Once the final wax has been applied, the floor should be left for 4–5 hours to cure properly before walking on it.

Your restored flagstone floor should not need frequent re-treatment. The natural oils and beeswax used during restoration continue to protect and nourish the stone. If the finish begins to dull after several years, we can advise on a light re-waxing.

Simply use a soft natural hair broom for daily sweeping and warm water only for mopping. Avoid detergents or chemical cleaners, as they will break down the beeswax and shorten the life of the finish.